Privacy Policy

Your Privacy Matters at Women’s Health Hub

At Women’s Health Hub, your trust means everything. Just like we care for your health, we also take care of your personal information.

What We Collect

When you book or contact us: Your name, email, phone number, address, preferred clinic, appointment details, and any medical and health information you choose to share.
When you browse our website: Wix (our website host) automatically collects details like your IP address, device type, browser, pages visited, and general site activity.
Through cookies: These are small files that help our website function, remember preferences, and provide analytics.

How We Use It
We only use your information for purposes connected to your care and our services, such as:

Booking and managing your appointments.
Sending reminders, confirmations, or important updates.
Responding to your questions or feedback.
Improving our website, services, and communication.
Meeting any legal or professional obligations we’re bound by.

Who Helps Us
We don’t sell your details—ever.

We only share your data with trusted third parties who help us run smoothly, such as:

Our secure website hosting providers
Cliniko (our booking and practice management system)
Email and SMS providers (for confirmations and reminders).
Analytics tools (like Google Analytics) to understand how people use our site.

Each of these providers is required to keep your information safe and only use it for the agreed purpose.

Cookies
Our site uses cookies for:

Essential functions (so the website runs properly).
Analytics (to see how visitors use our site).
Marketing (if enabled, to help us share relevant updates).

You can manage or disable cookies through your browser settings. Please note that turning them off may affect site functionality.

How We Protect Your Information
We use secure systems and follow industry standards to protect your personal information. While no system can be 100% secure, we do our best to safeguard against unauthorized access, loss, or misuse.

How Long We Keep It
We only keep your personal information for as long as it’s needed to provide services, meet legal requirements, or resolve any issues. After that, your data is securely deleted or de-identified.

Your Rights
You’re always in control of your information. You can:

Ask to see what information we hold.
Request updates or corrections.
Ask us to delete your personal data (unless we’re required to keep it by law).
Withdraw consent for certain uses, like marketing.

To make a request, just contact us using the details below.

Updates to This Policy
We may update this Privacy Policy from time to time. You’ll find the latest version right here on our website.

This Privacy Policy was last updated on September 2025.