What We Collect

1. When you book or contact us: Your name, email, phone number, address, preferred clinic, appointment details, and any medical and health information you choose to share.

2. When you browse our website: Wix (our website host) automatically collects details like your IP address, device type, browser, pages visited, and general site activity.

3. Through cookies: These are small files that help our website function, remember preferences, and provide analytics.

4. When you use our Pre-Booking Guide or enquiry forms: We may collect information about the type of support or care you are seeking, along with your contact details and other information you choose to provide. Some of this information may relate to your health.

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How We Use It
We only use your information for purposes connected to your care and our services, such as:

• Booking and managing your appointments.

• Sending reminders, confirmations, or important updates.

• Responding to your questions or feedback.

• Improving our website, services, and communication.

• Providing information or recommendations about our services based on the information you provide.

• Following up on enquiries, pre-booking forms, and requests for information.

• Sending relevant information, resources, or updates where you have chosen to receive them.

• Meeting any legal or professional obligations we’re bound by.

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Who Helps Us
We don’t sell your details—ever.

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We only share your data with trusted third parties who help us run our services, such as:
 

• Our secure website hosting providers.

• Cliniko, our booking and practice management system.

• Email and SMS providers, including providers we use to send confirmations, reminders and other communications.

• Marketing and communication platforms, such as Mailchimp, which we may use to manage enquiries, send requested information and communications, and manage marketing preferences.

• Cloud-based storage and productivity services, which may be used to securely store or manage information submitted through our website and forms.

• Analytics tools, such as Google Analytics, to understand how people use our website.

• AI-assisted tools that may help our clinicians with tasks such as preparing clinical notes, correspondence, reports and doctors’ letters.

We may use AI-assisted tools to support our clinicians and administrative team with tasks such as clinical note-taking, preparing correspondence, reports and doctors’ letters.

 

Where these tools process personal or health information, we take reasonable steps to ensure they are appropriate for use in a healthcare setting and that information is handled securely and in accordance with applicable privacy requirements.

 

AI-generated content is reviewed by an appropriately qualified member of our team before it is relied upon or provided to a patient or third party. AI tools do not replace clinical judgement or decision-making. We do not use your personal or health information to train publicly available AI models.

 

We take reasonable steps to ensure these providers handle information securely and only process it for purposes connected with the services they provide to us.

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Cookies
Our site uses cookies for:

1. Essential functions (so the website runs properly).

2. Analytics (to see how visitors use our site).

3. Marketing (if enabled, to help us share relevant updates).

 

You can manage or disable cookies through your browser settings. Please note that turning them off may affect site functionality.

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How We Protect Your Information
We use secure systems and follow industry standards to protect your personal information. While no system can be 100% secure, we do our best to safeguard against unauthorized access, loss, or misuse.

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How Long We Keep It
We only keep your personal information for as long as it’s needed to provide services, meet legal requirements, or resolve any issues. After that, your data is securely deleted or de-identified. Information submitted through our forms and enquiries may be retained in our internal systems or records for as long as reasonably necessary for follow-up, service administration, record-keeping, or other purposes described in this policy.

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Your Rights
You’re always in control of your information. You can:

• Ask to see what information we hold.

• Request updates or corrections.

• Ask us to delete your personal data (unless we’re required to keep it by law).

• Withdraw consent for certain uses, like marketing.

 

To make a request, just contact us using the details below.

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Updates to This Policy
We may update this Privacy Policy from time to time. You’ll find the latest version right here on our website.

This Privacy Policy was last updated on September 2025.

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Contact Us
If you have any questions about your privacy, please get in touch:
📧 admin@womenshealthhub.au
📞 1300 472 185